--- title: SIRP SOAR Add-On for JIRA  description: "SIRP SOAR Add-On for JIRA is the technical add-on/plugin developed by SIRP Labs. This App is available on Jira Marketplace and it allows users to prompt SIRP to \"Close\" the \"Incident\" corresponding to an Issue/Ticket that has been closed on JIRA, in real-time." --- [Skip to content](https://content.sirp.io/knowledge-base/sirp-soar-add-on-for-jira-help-center-sirp#main-content) English Show submenu for translations [Customer portal](https://content.sirp.io/customer-portal?hsLang=en) [![SIRP-Logo-4c-KO](https://content.sirp.io/hs-fs/hubfs/SIRP-Logo-4c-KO.png?width=200&height=90&name=SIRP-Logo-4c-KO.png)](https://sirp.io/) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://content.sirp.io/customer-portal) - [Contact us](https://content.sirp.io/customer-portal/new) [Contact us](https://content.sirp.io/customer-portal/new?hsLang=en) What would you like to automate today? - There are no suggestions because the search field is empty. 1. [SIRP Help Center](https://content.sirp.io/knowledge-base?hsLang=en) 2. [Add on Apps](https://content.sirp.io/knowledge-base/add-on-apps?hsLang=en) # SIRP SOAR Add-On for JIRA ### Overview SIRP SOAR Add-On for JIRA is the technical add-on/plugin developed by SIRP Labs. This App is available on Jira Marketplace and it allows users to prompt SIRP to "Close" the "Incident" corresponding to an Issue/Ticket that has been closed on JIRA, in real-time. ### Requirements - JIRA Service Management instance. ### Installation - In your Service Management instance, navigate to the top click on the **Apps** dropdown, and select **Explore more apps.** - Once redirected to **Marketplace apps**, search for the **SIRP SOAR** app. - Click on the app and the **Get app** button. - After that you will receive a notification at the bottom right of your window to configure the app, click on the **Configure** link.   ### Configuration: - When configuring the app, add the domain of your SIRP instance, in the **SIRP\_Instance\_Identifier\*** box. Example: Enter "xbank" if your SIRP instance is available at xbank.sirp.io. - Add the API token generated by your user from SIRP, to the **SIRP\_APIToken\*** box - And then click on **Submit** [![](https://content.sirp.io/hubfs/Knowledge%20Base%20Import/gVS3AbO4Bz_hi2QyxhUB_NWv88coQ-Q27edCmgJ4akuoy5L3qP1PWMukpv_QEXt4SixxMGpLeSFYwotRleLC8wIYf4J7WNCXt1dA1OzqDHV_riNk2O_3ucvwZPb-IS_TXB1r4NSASaXskQ8B9w-xX.png)](https://sirp.intercom-attachments-7.com/i/o/937939117/11be5be5904caf419ee6e865/gVS3AbO4Bz_hi2QyxhUB_NWv88coQ-Q27edCmgJ4akuoy5L3qP1PWMukpv_QEXt4SixxMGpLeSFYwotRleLC8wIYf4J7WNCXt1dA1OzqDHV_riNk2O_3ucvwZPb-IS_TXB1r4NSASaXskQ8B9w-xXIk?expires=1752236100&signature=00eebb43e0aac36f67bfd158beb7c42f837c9dca8e8b376f17b30ff2d5165b6d&req=fSMgH8p3nIBYFb4f3HP0gGuocaZ4QECgX28%2B7PgJJ4vxJvpD4FUcFiSlYFGS%0AEhq3DxRJPLjcU2iaNQ%3D%3D%0A) ### SIRP SOAR App in Action: ### Manually closing tickets on SIRP Users can close the ticket manually by clicking on the button **Close Status** displayed on the JIRA issue panel, under the **SIRP SOAR** header. Additionally, the connection to the SIRP instance can be verified by clicking on the ‘Check Connectivity’ option. ​ [![](https://content.sirp.io/hubfs/Knowledge%20Base%20Import/ubRf3tAPzlSqXbeJJhFZvJKSW7rKxl9WAIlf13jBwi9PWOPEpZoLJmpAarpfyAriPisKyTAZJexwmMJgT-tALQTrMthWHe5lvZ_0He4Qnbt_Lmwo0PFwgmtvGJ5NIfF9qWDewCdNKWjiOUR0SJKN-.png)](https://sirp.intercom-attachments-7.com/i/o/937944574/32d7562dc5ebedc114d9e6f2/ubRf3tAPzlSqXbeJJhFZvJKSW7rKxl9WAIlf13jBwi9PWOPEpZoLJmpAarpfyAriPisKyTAZJexwmMJgT-tALQTrMthWHe5lvZ_0He4Qnbt_Lmwo0PFwgmtvGJ5NIfF9qWDewCdNKWjiOUR0SJKN-zo?expires=1752236100&signature=fe94fb0cab22d83bedaa835eed58d2389e71cdbaacf48af47f8ff5d2fed9124b&req=fSMgH816mIZbFb4f3HP0gLGEYHIKo767lF%2FZzGfNbytoDF1h6n1QnpFATjpr%0ALi40fN%2FVqgk082V07w%3D%3D%0A) ### Automatically closing tickets on SIRP The ticket can be closed automatically as soon as the JIRA issue status is set to "Closed”. This happens when you enable the AutoCloseStatus option in the App's configuration. Additionally, the connection to the SIRP instance can be verified by clicking on the ‘Check Connectivity’ option. 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