--- title: Rootly ITSM Integration description: "Rootly ITSM (IT Service Management) is a platform designed to streamline and automate IT service delivery and support processes within organizations. It helps IT teams manage incidents, service requests, changes, problems, and other IT-related tasks efficiently.\n\nTogether, SIRP and Rootly can automate manual tasks such as incident ticket creation, ticket updation, and syncing comments on tickets." --- [Skip to content](https://content.sirp.io/knowledge-base/rootly-itsm-integration-help-center-sirp#main-content) English Show submenu for translations [Customer portal](https://content.sirp.io/customer-portal?hsLang=en) [![SIRP-Logo-4c-KO](https://content.sirp.io/hs-fs/hubfs/SIRP-Logo-4c-KO.png?width=200&height=90&name=SIRP-Logo-4c-KO.png)](https://sirp.io/) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://content.sirp.io/customer-portal) - [Contact us](https://content.sirp.io/customer-portal/new) [Contact us](https://content.sirp.io/customer-portal/new?hsLang=en) What would you like to automate today? - There are no suggestions because the search field is empty. 1. [SIRP Help Center](https://content.sirp.io/knowledge-base?hsLang=en) 2. [Integration Guide](https://content.sirp.io/knowledge-base/integration-guide?hsLang=en) # Rootly ITSM Integration ### About Rootly Rootly ITSM (IT Service Management) is a platform designed to streamline and automate IT service delivery and support processes within organizations. It helps IT teams manage incidents, service requests, changes, problems, and other IT-related tasks efficiently. Together, SIRP and Rootly can automate manual tasks such as incident ticket creation, ticket updation, and syncing comments on tickets. The incident can automatically be pushed from SIRP to Rootly. This can help security teams to respond quickly and efficiently, reducing the overall incident response time. ### Supported Actions SIRP’s Rootly integration app allows you to execute the following actions: | S.no | Action | Description | | --- | --- | --- | | 1 | Send to Rootly | Creates a new ticket on Rootly | | 2 | Post comment | Post comments from SIRP to a ticket on Rootly | | 3 | Get comments | Pull comments from a ticket in Rootly | | 4 | Update incident | Update Ticket from SIRP to Rootly | ### Enable and Configure Rootly Integration ### Creating Rootly API token Log in to [https://rootly.com](https://rootly.com) , and click **Create API Keys** [![](https://content.sirp.io/hubfs/Knowledge%20Base%20Import/image-Jul-11-2025-11-56-00-5393-AM.png)](https://downloads.intercomcdn.com/i/o/964875258/c7e50fa792f36023b1989d8b/image.png?expires=1752236100&signature=fe6980771ba65b2a26318509bc9c6dddc56f7575ea6a316c1b6237286888bce7&req=fSYjHs57n4RXFb4f3HP0gPQVqwc1OjPvaYImbg0%2FpvEWB%2BPbXy%2BU4046QWza%0A%2B63je3slm%2FixfoKRTQ%3D%3D%0A) Generate **New API Key** and Click **Reveal** [![](https://content.sirp.io/hubfs/Knowledge%20Base%20Import/image-Jul-11-2025-11-56-08-1712-AM.png)](https://downloads.intercomcdn.com/i/o/964875747/a4ad833ea967dc2f8a9f4479/image.png?expires=1752236100&signature=0112974061015e211175f325ab90ef2b21aa73e67263c943ed435c6f17eeeff6&req=fSYjHs57moVYFb4f3HP0gHHx4P%2F99ifTgPTC8LW%2Bku9NQY9MsyP85lcY2MDB%0Aqoy6erj8GyDBj6gkQw%3D%3D%0A) Click **Copy** and **Close** (Note: Make sure to copy the token on a notepad) ### Enable the Rootly app in SIRP 1. First, log in to SIRP, then go to **Apps** from the left navigation bar 2. Locate the app named **Rootly** and enable the app by clicking on the toggle button under the **Status** Column. [![](https://content.sirp.io/hubfs/Knowledge%20Base%20Import/image-Jul-11-2025-11-56-10-8474-AM.png)](https://downloads.intercomcdn.com/i/o/964876072/8ccac2af8b3e4fd891391bdc/image.png?expires=1752236100&signature=f9ad4b0019913cee89edb194d2b4677be7d8b4f02d0bde043820aae97c79fc9b&req=fSYjHs54nYZdFb4f3HP0gOBK%2F7XeTA%2BUOP3I8lL7CyBobMD7QeSghdgyPizJ%0AYn40yOFVK6lRD%2B4geg%3D%3D%0A) Once you enable the App, click the **Configure** icon to add configuration details: **Configuration Name:** \ **Token:** \ **Environment: \<**The respective environment from the list\> [![](https://content.sirp.io/hubfs/Knowledge%20Base%20Import/image-Jul-11-2025-11-56-17-6796-AM.png)](https://downloads.intercomcdn.com/i/o/964876395/6e41a3312122a9d2ba0baff6/image.png?expires=1752236100&signature=83320c46793f39113c94d32fcdb37e10930eb40b92c51fde01df8da76947bfd0&req=fSYjHs54nohaFb4f3HP0gMRf8sJuHK38EK0q1MKQP5AbwoBC4gZzeu1gilA7%0A4deIvPylTS4fFMIdLg%3D%3D%0A) Click **Save**. You should now be able to use Rootly Actions within SIRP. ### Integration in Action ### Create tickets on Rootly To push an Incident to Rootly in the form of a new ticket, click on the square lattice in the upper right corner of the Incident view and select **Rootly \> Send to Rootly** [![](https://content.sirp.io/hubfs/Knowledge%20Base%20Import/image-Jul-11-2025-11-56-21-9778-AM.png)](https://downloads.intercomcdn.com/i/o/964876668/9cfe5cd02fdf19c4843d5ea4/image.png?expires=1752236100&signature=120cb025afcced3afb120160ae4d00d02966796638fc2c84d9677ad6f8319f47&req=fSYjHs54m4dXFb4f3HP0gAqo16%2Fk0ZcS34V2OsmPFuxaE6p8Nyzhu26Y%2Bji9%0AnmHQIzENyH5xt9L3RQ%3D%3D%0A) Select Configuration to execute the action. [![](https://content.sirp.io/hubfs/Knowledge%20Base%20Import/image-Jul-11-2025-11-56-27-4384-AM.png)](https://downloads.intercomcdn.com/i/o/964876962/066c4836acfb2b6768fe331f/image.png?expires=1752236100&signature=32477257c1002ffc5194ad51a003bcdb3b9d8a4b928603faf8048b2d60a97a7b&req=fSYjHs54lIddFb4f3HP0gPK1HLD0md8yttnF0%2FH%2B8RboVwd%2Fs7Rz%2BuwjH1SE%0A%2B05BK1kW2fB7l6CkaA%3D%3D%0A)   Once action is executed, the newly created ticket will appear in the "**Incidents**" list in Rootly [![](https://content.sirp.io/hubfs/Knowledge%20Base%20Import/image-Jul-11-2025-11-56-34-5188-AM.png)](https://downloads.intercomcdn.com/i/o/964877357/ec7a45f9d6b0ced57a9f2fb0/image.png?expires=1752236100&signature=4801095cda1b68dbce19ad4c98c7ec2f732f3188262687338f831681a0911bed&req=fSYjHs55noRYFb4f3HP0gDkcyPImNMAT8C%2BAOP1p5hwkNWJq1cxJD6t%2Fsds5%0ARfpjuIJovGQcEJYCqA%3D%3D%0A) ### Post comments on Rootly To push comments on Rootly from SIRP, in the **Post Comment** box, select the **Rootly** app, and then click **Add.** [![](https://content.sirp.io/hubfs/Knowledge%20Base%20Import/image-Jul-11-2025-11-56-37-4028-AM.png)](https://downloads.intercomcdn.com/i/o/964877969/add2a4652afb04f455740b2e/image.png?expires=1752236100&signature=cc2f3134af3271fa6e00df477b84136a69370caf4e3b238df356b64270c30a89&req=fSYjHs55lIdWFb4f3HP0gFfrMQ7w36ilbYaMhY4BwoC30wSClXgeZaLk14ov%0A0edCnZj1Hir%2BAuFD9Q%3D%3D%0A) Once the action is executed, the newly added comment should appear in Rootly [![](https://content.sirp.io/hubfs/Knowledge%20Base%20Import/image-Jul-11-2025-11-56-45-2568-AM.png)](https://downloads.intercomcdn.com/i/o/964878364/80dfbb501562a02b9b557595/image.png?expires=1752236100&signature=4ce8a5eead8e57e269aa88f6865c64417ad7141b9642c6e2be3a242a57305af2&req=fSYjHs52nodbFb4f3HP0gJo9tkAccZae%2BFNTE7dA67Co06W7wvnihfKWRqZx%0A%2F26WnMs35eef8Io2Cw%3D%3D%0A) - [SIRP Community](https://content.sirp.io/knowledge-base/sirp-community?hsLang=en) - [Playbook Guide](https://content.sirp.io/knowledge-base/playbook-guide?hsLang=en) - [User Guide](https://content.sirp.io/knowledge-base/user-guide?hsLang=en#main-content) - [IM Guide](https://content.sirp.io/knowledge-base/user-guide?hsLang=en#im-guide) - [Admin Guide](https://content.sirp.io/knowledge-base/admin-guide?hsLang=en) - [Integration Guide](https://content.sirp.io/knowledge-base/integration-guide?hsLang=en) - [Release Notes](https://content.sirp.io/knowledge-base/release-notes?hsLang=en) - [Add on Apps](https://content.sirp.io/knowledge-base/add-on-apps?hsLang=en) - [Architecture](https://content.sirp.io/knowledge-base/architecture?hsLang=en) - [Use Cases](https://content.sirp.io/knowledge-base/use-cases?hsLang=en) [![SIRP-Logo-4c-KO](https://content.sirp.io/hs-fs/hubfs/SIRP-Logo-4c-KO.png?width=200&height=90&name=SIRP-Logo-4c-KO.png "SIRP-Logo-4c-KO")](https://sirp.io) ### Global Headquarter ##### United States 7735 Old Georgetown Rd, Suite 510 Bethesda, MD 20814 [+1 888 701 9252](tel:+18887019252) [mailto:email@email.com](mailto:email@email.com) Copyright © 2025, SIRP Labs Inc